From family-owned restaurants to salons, trades, spas and auto centres — these are the numbers our customers actually see.
Toronto, ON · 85 seats · Family-owned since 2009
Bella Italia was missing 30–40 reservation calls per week during dinner service. Two front-of-house staff spent 3+ hours daily answering phones instead of serving guests. On peak Friday/Saturday nights, the phone would ring unanswered for minutes at a time.
Inputly.AI was configured in 48 hours. The AI handles all inbound calls 24/7 — taking reservations, answering menu questions in English and Italian, reading out specials, and sending confirmation texts. Staff were freed to focus 100% on guests.
"We were losing reservations every single night and didn't realize how much it was costing us. Inputly paid for itself in the first two weeks. Now our staff actually talk to guests instead of being stuck on the phone."
Vancouver, BC · 3 locations · Phone orders = 60% of revenue
Dragon Express took most of their orders by phone but struggled with accuracy — staff mishearing orders led to costly remakes and refunds. At peak (lunch and 6–8pm), callers would wait 5+ minutes on hold, and many hung up before ordering. Scaling to a 3rd location made the problem worse.
Inputly.AI was integrated with Square POS across all 3 locations. The AI takes phone orders directly into the POS with 99.8% accuracy, handles unlimited simultaneous calls, and upsells automatically (spring rolls, combo deals). Average call handling time dropped from 4.5 mins to 2.1 mins.
"Phone orders are our lifeblood and errors were killing our margins. The AI never mishears, never gets the order wrong, and it even upsells better than our staff. Three locations, zero phone staff — it's a game changer."
Calgary, AB · 2 locations · Dine-in + catering
Spice Kingdom had a large South Asian customer base who preferred calling in Punjabi and Hindi. Staff could not reliably handle multilingual calls. Catering inquiries — which typically drive $1,500–$5,000 orders — were being mishandled or lost entirely.
Inputly.AI was configured in English, Punjabi, and Hindi, automatically detecting the customer's language. The AI handles calls 24/7, captures all catering inquiries with full details, and sends them directly to the owner's email and WhatsApp for follow-up.
"Our customers feel respected when the AI speaks to them in Punjabi. We went from losing catering orders to having a full pipeline — all from calls we were previously missing. The ROI calculation is embarrassing — in a good way."
Any business that books appointments by phone is leaving money on the table. Here's how service businesses are automating their front desk.
Calgary, AB · 8 stylists · Walk-in + appointment model
Receptionists were overwhelmed handling walk-ins while the phone rang off the hook. 40% of calls went to voicemail — most callers didn't leave messages and booked elsewhere. Stylists were interrupted mid-service to cover the desk.
Inputly.AI answers every call 24/7, books appointments with the right stylist based on service type, sends SMS reminders to reduce no-shows, and handles cancellations and reschedules automatically — all synced to their booking system.
"Our stylists used to dread hearing the front desk phone during a colour treatment. Now the AI handles everything and our no-show rate is at an all-time low thanks to the automatic reminders. It's like having a perfect receptionist who never takes a break."
Ottawa, ON · 6 therapists · Specialising in RMT & deep tissue
Therapists were unavailable to answer calls during sessions — which is exactly when clients call to rebook. Evening and weekend calls went unanswered entirely. Gift certificate enquiries and package upgrades were regularly missed.
Inputly.AI handles all bookings 24/7, matches clients with available therapists based on specialty, upsells premium packages and gift certificates during the call, and sends pre-appointment intake reminders — all without any staff involvement.
"My therapists are hands-on all day — literally. They can't answer calls. Inputly means clients never get voicemail, never give up. Our evening and weekend bookings jumped immediately, and the AI even upsells our 90-minute packages better than I do."
Edmonton, AB · 12 electricians · Residential & commercial
Electricians on-site can't take calls. An office manager handled bookings but couldn't keep up during busy periods — emergency calls especially were being missed or returned hours later, by which point customers called a competitor.
Inputly.AI triages every inbound call — routing urgent/emergency jobs immediately to an on-call electrician, scheduling standard appointments into available slots, capturing lead details for quote requests, and sending job confirmation texts to customers.
"We were losing emergency calls to competitors because we couldn't answer fast enough. Now the AI picks up immediately, gets the details, and routes it to whoever is on-call. We've picked up three major commercial clients just from emergency calls we used to miss."
Mississauga, ON · 9 plumbers · 24/7 emergency & scheduled
Weekend and after-hours calls were handled by a pricey answering service that just took messages — callers with burst pipes or floods needed immediate help, not a callback 2 hours later. Customer satisfaction scores were suffering and 1-star reviews cited slow response.
Inputly.AI replaced the third-party answering service at a fraction of the cost. The AI identifies emergency vs routine calls, dispatches emergency jobs to the on-call plumber in real time, books standard jobs into the schedule, and pre-qualifies leads with job-type questions before any human contact.
"When someone has water gushing through their ceiling at 11pm, they need an answer NOW — not a voicemail. Inputly gets the call, identifies it's an emergency, and has my on-call guy's phone ringing within seconds. Our reviews turned around completely."
Brampton, ON · 14 bays · Oil service, tires, full mechanical
Service advisors were constantly pulled off the shop floor to answer calls — mainly appointment requests and "is my car ready?" status checks. These interruptions slowed write-ups and led to vehicles sitting uninspected. Customers calling during busy periods gave up and went to the dealer.
Inputly.AI handles all inbound calls: booking service appointments by vehicle type and bay availability, giving real-time job status updates by looking up repair order numbers, sending SMS when vehicles are ready, and capturing tyre/brake upsell opportunities during the booking call.
"My advisors were spending 2 hours a day on the phone for 'is my car ready' calls. Now the AI handles all of that. They're writing more repair orders, upselling more services, and we've got a waitlist for appointments for the first time ever."
Join hundreds of businesses that stopped missing calls and started capturing every opportunity.