Terms of Service

1. Acceptance of Terms

By accessing or using Inputly.AI's restaurant automation platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

These Terms apply to all users of the Service, including restaurant owners, managers, staff members, and customers who interact with our platform through voice ordering or other channels.

2. Description of Service

2.1 Platform Overview

Inputly.AI provides an artificial intelligence-powered restaurant automation platform that includes:

• Voice ordering system with natural language processing

• Smart menu management and dynamic pricing

• Order processing and customer service automation

• Analytics and business intelligence tools

• Integration with point-of-sale systems and third-party services

• Mobile applications for restaurant management

2.2 Service Availability

We strive to provide 99.9% uptime but cannot guarantee uninterrupted service. Scheduled maintenance will be announced in advance when possible. The Service is provided "as is" and "as available."

2.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any part of the Service with reasonable notice. We will notify users of significant changes that may affect their business operations.

3. User Accounts and Registration

3.1 Account Creation

To use our Service, you must:

• Be at least 18 years old and legally capable of entering contracts

• Provide accurate and complete registration information

• Represent a legitimate restaurant or food service business

• Maintain the security and confidentiality of your account credentials

3.2 Account Responsibility

You are responsible for:

• All activities that occur under your account

• Maintaining accurate account information

• Immediately notifying us of any unauthorized use

• Securing your login credentials and API keys

3.3 Account Termination

Either party may terminate an account with 30 days' notice. We may immediately suspend or terminate accounts that violate these Terms or pose security risks.

4. Acceptable Use Policy

4.1 Permitted Use

You may use the Service only for legitimate restaurant business purposes in compliance with all applicable laws and regulations.

4.2 Prohibited Activities

You agree not to:

• Use the Service for any illegal activities or purposes

• Violate any local, provincial, federal, or international laws

• Transmit harmful, offensive, or inappropriate content

• Attempt to gain unauthorized access to our systems

• Reverse engineer, decompile, or attempt to extract source code

• Use the Service to spam or send unsolicited communications

• Interfere with or disrupt the Service or servers

• Create false or misleading menu items or pricing

• Violate food safety or health regulations

4.3 Food Safety Compliance

You are solely responsible for compliance with all food safety regulations, health codes, and licensing requirements. We do not monitor or enforce food safety compliance.

5. Payment Terms and Billing

5.1 Subscription Fees

Service fees are billed monthly or annually as selected during registration. All fees are in Canadian dollars unless otherwise specified.

5.2 Payment Processing

• Fees are automatically charged to your designated payment method

• Failed payments may result in service suspension

• You authorize us to charge applicable taxes (GST/HST, PST)

• Late payments may incur additional charges

5.3 Refunds and Cancellations

• Monthly subscriptions can be cancelled with 30 days' notice

• Annual subscriptions are non-refundable after 30 days

• Setup fees and one-time charges are non-refundable

• Refunds are processed within 30 business days

5.4 Price Changes

We may change subscription fees with 60 days' written notice. Price increases do not apply to existing annual subscriptions until renewal.

6. Data Ownership and Privacy

6.1 Your Data

You retain ownership of all restaurant data, customer information, and content you submit to our Service. We process this data in accordance with our Privacy Policy.

6.2 Data License

You grant us a limited license to use your data solely for providing the Service, including:

• Processing orders and customer requests

• Providing analytics and insights

• Improving our AI systems (using anonymized data)

• Ensuring service security and compliance

6.3 Data Protection

We implement appropriate technical and organizational measures to protect your data in accordance with Canadian privacy laws and industry best practices.

6.4 Data Portability

Upon termination, we will provide your data in a standard format within 30 days. Data is permanently deleted after 90 days unless legal retention is required.

7. Intellectual Property Rights

7.1 Our Intellectual Property

The Service and all related technology, including software, algorithms, designs, and documentation, are owned by Inputly.AI and protected by Canadian and international intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to use the Service during your subscription period, subject to these Terms.

7.3 Trademark Usage

You may display Inputly.AI branding in connection with our Service, following our brand guidelines. This license terminates upon account closure.

7.4 Feedback and Suggestions

Any feedback, suggestions, or ideas you provide may be used by us without restriction or compensation.

8. Warranties and Disclaimers

8.1 Service Warranties

We warrant that:

• The Service will function substantially as described

• We will provide the Service with reasonable skill and care

• Our staff will be appropriately qualified

8.2 Disclaimers

Except as expressly stated, the Service is provided "AS IS" without warranties of any kind. We disclaim all implied warranties including:

• Merchantability and fitness for a particular purpose

• Non-infringement of third-party rights

• Uninterrupted or error-free operation

• Accuracy of AI-generated content

8.3 AI System Limitations

While our AI systems are highly accurate, they may occasionally misinterpret orders or requests. You should implement appropriate review processes for critical operations.

9. Limitation of Liability and Indemnification

9.1 Limitation of Liability

To the maximum extent permitted by law, our total liability for any claims relating to the Service is limited to the amount you paid us in the 12 months preceding the claim.

9.2 Excluded Damages

We are not liable for indirect, incidental, special, or consequential damages, including:

• Lost profits or revenue

• Business interruption

• Data loss or corruption

• Reputational damage

9.3 User Indemnification

You agree to indemnify and hold us harmless from claims arising from:

• Your use of the Service

• Violation of these Terms

• Food safety or health code violations

• Customer disputes or injuries

• Infringement of third-party rights

10. Termination

10.1 Termination by You

You may terminate your account at any time with 30 days' written notice. You remain responsible for all charges incurred before termination.

10.2 Termination by Us

We may terminate or suspend your account immediately if you:

• Violate these Terms

• Fail to pay required fees

• Engage in fraudulent or illegal activities

• Pose a security risk to our systems or other users

10.3 Effect of Termination

Upon termination:

• Your access to the Service will be immediately suspended

• We will provide data export options for 30 days

• All licenses granted to you will terminate

• You must pay all outstanding charges

11. Governing Law and Dispute Resolution

11.1 Governing Law

These Terms are governed by the laws of British Columbia, Canada, without regard to conflict of law principles. Any disputes will be subject to the exclusive jurisdiction of the courts of British Columbia.

11.2 Dispute Resolution Process

1. Direct Negotiation: Attempt to resolve disputes through good-faith negotiation

2. Mediation: If negotiation fails, participate in mediation before litigation

3. Arbitration: For disputes over $10,000 CAD, binding arbitration may be required

11.3 Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class action lawsuits.

12. General Provisions

12.1 Entire Agreement

These Terms, together with our Privacy Policy and any additional service agreements, constitute the entire agreement between you and Inputly.AI.

12.2 Amendments

We may modify these Terms with 30 days' notice. Material changes will be highlighted. Continued use of the Service constitutes acceptance of modified Terms.

12.3 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

12.4 Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations to any affiliate or successor entity.

12.5 Force Majeure

Neither party is liable for delays or failures due to circumstances beyond their reasonable control, including natural disasters, government actions, or technical failures.

12.6 Survival

Provisions regarding payment, intellectual property, confidentiality, and limitation of liability survive termination of these Terms.

13. Contact Information

For questions about these Terms or to report violations, contact our Legal Department: